At Flantic, we are committed to delivering your orders in a timely and reliable manner. Since we operate as a dropshipping store, our products are sourced from trusted suppliers and shipped directly to you from various fulfillment centers across India and around the world. This Shipping Policy outlines everything you need to know about how we process, ship, and track your orders.

Please read this policy carefully before placing an order. By making a purchase with Flantic, you agree to the shipping terms described below. If you have any questions, feel free to contact our support team – we are always ready to assist.

Section 1 – Order Processing Time

Once you place an order, we begin processing it immediately. Our typical processing time (from order confirmation to handing over the package to the shipping carrier) is:

• 1 to 3 business days for most in-stock items.
• 3 to 5 business days for products that are sourced from international suppliers or require customization.

Processing times are estimates and may vary during peak seasons, holidays, or due to unforeseen supplier delays. We will notify you if we anticipate a significant delay in processing your order.

Orders placed on weekends or public holidays will begin processing on the next business day.

Section 2 – Shipping Methods & Delivery Estimates

We partner with reputable courier services to ensure your package reaches you safely. Delivery times vary based on the shipping method selected and your location.

Please note that delivery times are estimates only and are not guaranteed. Actual delivery may vary due to customs clearance, weather conditions, or carrier-related delays beyond our control.

Section 3 – Shipping Costs

Shipping charges are calculated at checkout based on the following factors:

• Delivery location – domestic or international.
• Shipping method – standard or express.
• Weight and dimensions of the package.

We frequently offer free shipping on orders above a certain value (e.g., ₹499 or more for domestic orders). Any applicable free shipping thresholds will be clearly displayed at checkout.

Shipping costs are non-refundable except in cases where we are at fault (e.g., we shipped a wrong or defective item).

Section 4 – Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing:

• A unique tracking number.
• A direct link to the carrier’s tracking portal.

You can track your package at any time using the provided information. Please allow 24 to 48 hours after receiving the tracking number for the tracking status to update on the carrier’s website.

If your tracking information does not update for more than 5 business days, please contact our support team. We will coordinate with the carrier and provide you with an update.

Section 5 – International Shipping

We proudly ship to many countries worldwide. When ordering internationally, please be aware of the following:

• Delivery times may vary significantly depending on the destination and local customs processing.
• The recipient is responsible for all import duties, customs fees, and local taxes applicable in their country. These charges are not included in the product price or shipping fee.
• We are not responsible for delays caused by customs clearance or restrictions imposed by local authorities.
• Some products may be subject to import restrictions in certain countries. It is your responsibility to check local regulations before placing an order.

If you refuse to pay customs charges and the package is returned to us, we will issue a refund for the product cost minus the original shipping fee and any return shipping costs incurred.

Section 6 – Address Accuracy

You are solely responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you to arrange reshipment. Additional shipping charges will apply for the reshipment.

If you realize you have entered the wrong address immediately after placing the order, please contact us as soon as possible. We will do our best to update the address before the order is dispatched. However, we cannot guarantee that changes can be made once the order is in the shipping process.

Section 7 – Lost, Damaged, or Delayed Shipments

While we take every precaution to ensure your order arrives safely, occasionally issues may arise.

• Lost packages: If your tracking shows "delivered" but you have not received the order, please contact us within 7 days. We will open an investigation with the carrier. If the package is confirmed lost, we will either issue a refund or reship the order at no cost to you.
• Damaged packages: If your order arrives damaged, please take clear photographs of the packaging and the damaged items. Email the evidence to us within 48 hours of delivery. We will review the case and offer a replacement or refund.
• Delayed shipments: We understand that delays can be frustrating. If your order is delayed beyond the estimated delivery window, please contact us. We will track the shipment and provide you with the latest status.

We are not liable for delays caused by shipping carriers, customs, natural disasters, or other events outside our reasonable control.

Section 8 – Partial Shipments

Since we source products from multiple suppliers, it is possible that items in a single order may be shipped separately. In such cases, you will receive:

• Separate tracking numbers for each shipment.
• No additional shipping charges for the split shipment.

You will not be charged twice for shipping, even if the order is split. The total shipping cost you paid at checkout remains the same.

Section 9 – Contact Us

If you have any questions regarding your shipment, our Shipping Policy, or need assistance with tracking your order, please do not hesitate to get in touch.

Our support team is available to assist you via email at flanticofficial@gmail.com. We aim to respond within 24 to 48 hours.