Welcome to Flantic! We value your satisfaction and are committed to providing you with a seamless shopping experience. Since we operate as a dropshipping store, our products are sourced directly from trusted suppliers and shipped to you globally. This Return and Refund Policy explains how we handle returns, refunds, and exchanges when you shop with us.

Please read this policy carefully before making a purchase. By placing an order with Flantic, you agree to the terms outlined below. If you have any questions, please reach out to our support team – we are always happy to help.

Section 1 – Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• You must request a return within 7 days of receiving your order.
• The item must be unused, unwashed, undamaged, and in the same condition that you received it.
• The item must have the original packaging and tags still attached.
• Proof of purchase (order number or invoice) must be provided.

Due to the nature of our dropshipping model, we cannot accept returns for "change of mind" or if you simply no longer want the item. Returns are accepted only for defective, damaged, or incorrect products.

Section 2 – Damaged, Defective, or Wrong Items

We thoroughly inspect all orders before they are dispatched. However, if you receive a product that is damaged, defective, or does not match what you ordered, we sincerely apologize.

You must notify us within 48 hours of delivery by emailing us with:

• Your order number.
• Clear photographs or video evidence showing the defect, damage, or mismatch.
• A brief description of the issue.

Once we review the evidence, we will coordinate with our supplier to resolve the issue promptly. Depending on the situation, we will offer either a full refund or a replacement at no extra cost to you.

Section 3 – How to Initiate a Return

To start a return, please follow these steps:

1. Contact our support team at flanticofficial@gmail.com with your order details.
2. Our team will review your request and, if approved, provide you with a return authorization and the correct return shipping address (which may vary depending on the supplier).
3. Securely pack the item in its original packaging, attach the shipping label provided, and drop it off at the designated courier.
4. Share the tracking number with us once the item is shipped back.

Please do not send items back to the original sender address without receiving a return authorization from us first. We cannot accept returns that are sent back without prior approval.

Section 4 – Refund Process

Once your return is received and inspected by our supplier, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed automatically to your original payment method (credit card, debit card, UPI, or bank account).

Please allow 5 to 10 business days for the refund to reflect in your account. The actual timing depends on your bank or payment gateway's processing times.

If you haven't received a refund after 10 business days, please check with your bank first. If the issue persists, contact us and we will assist you in tracking the refund status.

Section 5 – Exchanges

Since we operate with multiple suppliers and dynamic inventory, we do not offer a direct exchange option for size, color, or design variations.

If you wish to receive a different item, you will need to return the original item (if eligible) for a refund and place a new order for the desired item.

In cases where we send a defective or incorrect item, we will replace it with the correct item at no extra cost.

Section 6 – Non-Returnable Items

The following types of items cannot be returned under any circumstances (except if they are defective or damaged upon arrival):

• Personal care products, cosmetics, and intimate apparel (for hygiene reasons).
• Perishable goods such as food items or flowers.
• Gift cards and digital downloads.
• Customized or personalized products made specifically for you.
• Items that are returned without original packaging, tags, or show signs of use/wear.

If you are unsure whether your item is returnable, please contact our support team before placing the order.

Section 7 – Shipping Costs for Returns

The return shipping costs depend on the reason for the return:

• If the return is due to our error (defective, damaged, or wrong item), we will cover the return shipping costs. We will provide you with a prepaid shipping label or reimburse the return shipping charges.
• If the return is for any other reason (such as change of mind, but note we generally do not accept these), the shipping costs must be borne by you.

Original shipping charges (if any) are non-refundable unless the return is due to our error.

Section 8 – International Returns

As a global dropshipping store, our products ship from various locations worldwide. If you need to return an item internationally, please note the following:

• You are responsible for ensuring the return package is sent to the correct warehouse address provided by our support team.
• Customs duties, taxes, and import fees incurred during the return process are non-refundable and must be paid by you.
• We strongly recommend using a tracked and insured shipping method, as we are not responsible for lost or delayed return shipments.

Section 9 – Refund Timeline & Mode

All refunds are processed back to the original source of payment. Below is the estimated timeline after we approve the return:

• Credit/Debit Cards & UPI: 5 to 10 business days.
• Bank Transfers (Net Banking): 5 to 7 business days.
• Store Credit / Wallet: Reflected immediately or within 24 hours.

Please note that we cannot process refunds to alternative payment methods or third-party accounts for security reasons.

Section 10 – Contact Us

If you have any questions, concerns, or disputes regarding our Return and Refund Policy, please do not hesitate to reach out to us.

You can contact us via email at flanticofficial@gmail.com or write to us at the address below. We aim to respond to all queries within 24 to 48 hours.